Job Opening: Tenant Education Counselor

Job Title: Tenant Education Counselor

Supervisor: Executive Director

Position Type: This is a full-time, exempt, benefits-eligible position.

Salary: $80,000

Benefits: Eligible for paid medical,dental, and vision care; vacation and sick leave upon hire. $1,500 annual professional development fund per employee. Additional benefits as defined by the personnel policies.


The Tenants Union of Washington State is the only statewide, grassroots, membership based housing justice organization in Washington. As a membership organization, the Tenants Union (TU) is grounded in the strong conviction that tenants must be the leaders of efforts to transform housing conditions and communities. We are committed to working toward safe, healthy, and affordable housing for everyone. Our goals are to help all tenants, especially low income tenants to: solve their rental housing problems by learning and asserting their rights as renters; support tenants organizing within their buildings and neighborhoods to maintain and preserve safe and affordable rental housing; and mobilize for stronger tenant protections and greater accountability from the systems and institutions affecting their housing stability.

TU staff represent low-income community leaders of color, people with disabilities, and LGBTQI renters, and we are committed to continued growth in practicing racial justice and anti-oppression across the TU's work. The organization is governed by a tenant-led board, focused on stewarding the organization and ensuring the long-term sustainability of our work. We strive to cultivate a culture of camaraderie, support, and care for one another and ourselves, believing this is critical for sustaining our movements and building alternatives to capitalistic white supremacy culture.

Job Summary: This position primarily performs duties under the TU’s Education Program that aims to provide compassionate counseling to tenants facing housing crisis and education on tenant rights through our multilingual statewide hotline, workshops and in-person tenant clinics.* Regular duties also include timely documentation of tenant issues in our database, written reports and providing alternative dispute resolutions when requested by tenants. This position also supports tenants who want to create tenant associations and organize in their buildings to collectively resolve shared problems in their homes and community. This position is supported and managed by the Program Director.

Essential Responsibilities

Tenant Counseling (70%)

  • Provide empowering and compassionate tenants’ rights counseling services through our multilingual statewide hotline and in-person tenant clinics*

  • Facilitate Know Your Rights workshops for tenants and community partners.

  • Update and/or create tenant education materials for tenants about housing issues and tenants’ rights as needed.

  • Provide detailed information on Landlord/Tenant laws impacting renters and community resources available in King County to promote housing stability.

  • Provide follow-up and technical assistance with low-income renters as needed to help them assert their rights and resolve their housing issues.

  • Provide Seattle/King County tenants with flexible, creative, and accessible alternative dispute resolution services, including negotiation, mediation, and other restorative justice conflict resolution with a priority on seniors and tenants facing barriers to stable housing.

    ○ Meet with renters facing housing loss referred through the TU Education Program and community partners.

    ○ Communicate directly with landlords to address housing issues and invite their participation in conflict resolution, mediation, or a restorative justice process.

*Currently TU staff work remotely with in-person activities conducted as needed and following safety precautions.

Tenant Community Organizing (20%)

  • Support the formation of new tenant associations; train tenant groups on best practices in tenant association governance, decision making and leadership development.

  • Represent the TU at community events and continue building relationships and allies for our housing justice work.

  • Support community organizing campaigns that advocate for Tenants Rights & Tenant Protections through Policy Changes.

TU Team Participation & Other Responsibilities (10%)

  • Participate in weekly staff meetings, respond to organization emails, support TU led community organizing and fundraising campaigns/events.

  • Stay up to date on personal operations tasks (your own timesheets, reimbursement requests, work plans, etc)

  • Actively grow personal professional development, in collaboration with supervisor and teammates.

Essential Qualifications

  • A strong commitment to housing justice, racial justice, and to creating multilingual spaces in our movement building work.

  • Experience with authentic and open relationship-building with BIPOC communities, low-income communities, and other people targeted by oppression.

  • Demonstrated ability and commitment to challenge oneself and others to undo racism, homophobia, xenophobia, ableism, and all forms of oppression.

  • Excellent interpersonal and written communication skills, public speaking and facilitation skills.

  • Ability to manage many tasks, prioritize, and problem-solve under pressure.

  • Experience with Salesforce or related databases.

  • Expertise with basic technology, including Microsoft Office Suite (Word, Excel, and Publisher) and Google Drive.

  • Willingness to work flexible hours including some evenings and weekends.

  • Motivated independent worker with innovative and creative thinking.

  • Excellent organizational and planning skills.

  • Self-starter with a strong desire to learn.

Desired Qualifications

  • Lived experience with low income housing and/or resolving issues with a landlord.

  • Knowledge of housing issues and/or landlord-tenant law.

  • Understanding of restorative justice principles and community accountability.

  • Experience with mediation, dispute or conflict resolution, and/or tenant counseling.

  • Experience with community work and grassroots organizing.

  • Proficiency in Spanish, Vietnamese, Somali, Russian or other relevant language in addition to English, in addition to comfort and experience working with interpreters in multiple languages.

  • Prior experience maintaining a flexible and changing office schedule.

Geographic Location

  • Must reside in Washington State

Time Commitment

  • Weekly schedule is 35 hours per week, Monday through Friday, but hours can vary.
    • Must be willing to adjust hours to accommodate the needs of the job.

    • Must be available some nights and weekends.

    • Must be available for special events and training.

To Apply:

Position open until filled but applications will begin to be reviewed on December 12, 2022.

The anticipated start date is in January 2023. Please submit cover letter and resume to [email protected] with “Tenant Education Counselor” in the subject line.

The Tenants Union of Washington State is an equal opportunity employer. The Tenants Union values people with lived experiences of housing instability, homelessness, or incarceration and invites them to apply. People of color, women, immigrants and refugees, LGBTQI individuals, and people with disabilities are strongly encouraged to apply.