Tenant Counseling

The Tenants Rights Hotline offers trained non-attorney Tenant Counselors via free phone counseling services to assist people with questions about landlord-tenant laws and discuss strategies to prevent housing loss.

The hotline is part of a program that includes individualized tenant counseling, a comprehensive website, tenant education workshops, and services in multiple languages to serve a diverse community. Trained Tenant Counselors provide information on their rights and help tenants take the action necessary to resolve their housing crisis safely. Tenants Union staff are not attorneys and cannot provide legal advice.

What to expect from the Tenants Union’s Education Program

Tenant counselors can:

  • Give you information on landlord-tenant laws in Washington State and how to use them
  • Refer you to community resources and legal assistance
  • Tell you how to protect yourself by documenting your communication with your landlord
  • Give you the tools and information you need to solve housing problems

Tenant counselors cannot:

  • Give any legal advice or tell you what you should do in a particular situation
  • Write letters for you or communicate with your landlord on your behalf
  • Provide ongoing services after hotline hours are closed
  • Know or anticipate what your landlord might do
  • Guarantee any particular outcome to your situation


Tenants in Washington have no governmental agency to rely on to enforce their rights. Landlord-tenant laws in Washington State are considered “self help” — it is up to individual tenants to get their rights enforced. The TU provides empowerment-based education and assistance to help tenants learn their rights and take action to resolve housing problems.

The Tenants Union Tenant Education Program:

  • Serves over 3,750 tenants with questions about their rights per year
  • Receives 500,000 unique visitors on our website
Tenant Rights Hotline
(206) 723-0500
M – W 10am-12:30pm & 1:30-4pm
Th Closed
F 10am-12:30pm & 1:30 – 4pm

Interpretation is available in many languages.

We are closed: New Years Day, MLK, Jr. Day, Presidents Day, International Worker’s Day / May Day, Memorial Day, Independence Day, Labor Day, Indigenous People’s Day, Veterans Day, Thanksgiving and day after, Christmas Eve, Christmas Day, New Years Eve

More Information on our Tenant Counseling Services

COVID-19 Update:

Please see our post here with updated information on ways to reach our tenant education counselors. No in-person clinics are being offerred right now, following the Covid-19 Pandemic. Please call our hotline or Spokane-area tenant line instead!

If you are a member of the Tenants Union

Current Tenants Union members may leave messages on our Members Hotline by dialing 206-722-6848 × 8. Calls for current members are usually returned within one week. To join the TU, see Tenants Union Membership or call 206-722-6848 × 3.

Other ways to acess help

If you have a question about your rights as a tenant, you may also call the CLEAR Line Legal Help at 888-201-1014, or the Solid Ground Tenant Services at 206-694-6767.

For a more complete list of assistance for tenants, see Renters Resources.

To become a Tenants Rights Hotline volunteer

Get Involved If you are trained in landlord-tenant law and would like to volunteer with the Tenants Union, please see Volunteer at the TU or call the TU at 206-722-6848 × 102.