Tenant Counseling

The Tenants Rights Hotline offers trained non-attorney Tenant Counselors via free phone and walk-in tenant counseling services to assist people with questions about landlord-tenant laws and discuss strategies to prevent housing loss.

Tenants in Washington have no governmental agency to rely on to enforce their rights. Landlord-tenant laws in Washington State are considered “self help” — it is up to individual tenants to get their rights enforced. The TU provides empowerment-based education and assistance to help tenants learn their rights and take action to resolve housing problems.

The hotline is part of a program that includes individualized tenant counseling, a comprehensive website, tenant education workshops, and services in multiple languages to serve a diverse community. Trained Tenant Counselors provide information on their rights and help tenants take the action necessary to resolve their housing crisis safely. Tenants Union staff are not attorneys and cannot provide legal advice.

The Tenants Union Tenant Education Program:

  • Serves over 3,750 tenants with questions about their rights per year
  • Receives 500,000 unique visitors on our website

What to expect from the Tenants Union’s Education Program

Tenant counselors can:

  • Give you information on landlord-tenant laws in Washington State and how to use them
  • Refer you to community resources and legal assistance
  • Tell you how to protect yourself by documenting your communication with your landlord
  • Give you the tools and information you need to solve housing problems

Tenant counselors cannot:

  • Give any legal advice or tell you what you should do in a particular situation
  • Write letters for you or communicate with your landlord on your behalf
  • Provide ongoing services after hotline hours are closed
  • Know or anticipate what your landlord might do
  • Guarantee any particular outcome to your situation
Tenant Rights Hotline
(206) 723-0500
M – W 10am-12:30pm & 1:30-4pm
Th 10am-12:30pm
F 10am-12:30pm & 1:30 – 4pm
Sat 11am-3pm

Please note that these hours are for the hotline only, see below for walk-in clinic hours.

Interpretation is available in many languages.

We are closed: New Years Day, MLK, Jr. Day, Presidents Day, International Worker’s Day / May Day, Memorial Day, Independence Day, Labor Day, Indigenous People’s Day, Veterans Day, Thanksgiving and day after, Christmas Eve, Christmas Day, New Years Eve

Walk In Clinics

COVID-19 UPDATE: Please see our post here with updated information on ways to reach our tenant education counselors. No in-person clinics will be offered in Seattle or Spokane. Please call our hotline or Spokane-area tenant line instead!


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  • Columbia City Clinic *currently closed due to COVID-19*

Monday and Tuesday 1:30 – 4:00pm
The Walk In clinic is NOT OPEN on Wed/Thurs/Fri. Please call the Hotline instead.

Interpretation available in many languages.
Tenants Union Office
5425 Rainier Avenue S Ste. B
Seattle, WA 98118
The TU office is located just south of Columbia City on the corner of Rainier Avenue S & S Lucile Street. For more detailed directions, see Address & Directions.

  • Northeast Clinic *currently closed due to COVID-19*

Thursdays 4:00 – 6:00pm
North Helpline Food Bank
12736 33rd Ave NE, Seattle, WA 98125
Please bring any paperwork and/or notices you’ve received regarding your housing issue.

  • Burien Community Center *currently closed due to COVID-19*

1st and last Wednesday of the month 4:00 – 6:00pm
14700 6th Ave SW, Burien, Washington 98166
Please bring any paperwork and/or notices you’ve received regarding your housing issue.

Spokane Locations - call 509-319-0009 during clinic hours

  • American Indian Community Center *currently closed due to COVID-19*
    Tuesdays 1:30 – 3:30pm
    610 E. North Foothills Drive, Spokane, WA 99207
  • Spokane Valley Partners *currently closed due to COVID-19*
    2nd and 4th Wednesdays of each month 1:30 – 3:30pm
    10814 E. Broadway Ave, Spokane Valley, WA 99206
  • Airway Heights - Cleone's Closet *currently closed due to COVID-19*

1st and 3rd Wednesdays of each month 12pm – 3pm
13114 W. Sunset Hwy, Airway Heights, WA 99001

  • Catholic Charities HFCA *currently closed due to COVID-19*

Thursdays 10:30am – 12:30pm
19 W. Pacific, Spokane, WA 99201

If you are a member of the Tenants Union

Current Tenants Union members may leave messages on our Members Hotline by dialing 206-722-6848 × 8. Calls for current members are usually returned within one week. To join the TU, see Tenants Union Membership or call 206-722-6848 × 3.

Other ways to access help

If you have a question about your rights as a tenant, you may also call the
CLEAR Line Legal Help: 888-201-1014, or
Solid Ground Tenant Services at 206-694-6767.

For a more complete list of assistance for tenants, see Renters Resources.

To become a Tenants Rights Hotline volunteer

Get Involved If you are trained in landlord-tenant law and would like to volunteer with the Tenants Union, please see Volunteer at the TU or call the TU at 206-722-6848 × 102.