Programs » Education Program

Tenants Rights Counseling

The Tenant Education Program helps tenants get the knowledge and skills to keep themselves and their families safely housed. The TU provides empowerment-based tenant counseling, education and assistance to help tenants learn their rights and take action to resolve housing problems. Trained non-attorney Tenant Counselors offer free phone and walk-in tenant counseling services to assist people with questions about landlord-tenant laws and discuss strategies to prevent housing loss.

Tenants Rights Hotline: 206-723-0500

(Please note that these hours are for the hotline only, see below for walk-in clinic hours)

  • Monday – Wednesday: 10am-12:30pm & 1:30-4pm
  • Thursday: 10am-12:30pm
  • Friday: 10am-12:30pm & 1:30-4pm
  • Saturday: 11am-3pm
    (As of April 2020, our hotline is open again on Fridays!)

Interpretation is available in many languages.

We are closed:

  • New Years Day
  • MLK, Jr. Day
  • Presidents Day
  • International Worker’s Day / May Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Indigenous People’s Day
  • Veterans Day
  • Thanksgiving and day after
  • Christmas Eve
  • Christmas Day
  • New Years Eve

Walk In Clinics

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COVID-19 UPDATE: Please see our post here with updated information on ways to reach our tenant education counselors. No in-person clinics will be offered in Seattle or Spokane. Please call our hotline or Spokane-area tenant line instead!


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  • Columbia City Clinic *currently closed due to COVID-19*

Monday and Tuesday 1:30 – 4:00pm
The Walk In clinic is NOT OPEN on Wed/Thurs/Fri. Please call the Hotline instead.

Interpretation available in many languages.
Tenants Union Office
5425 Rainier Avenue S Ste. B
Seattle, WA 98118
The TU office is located just south of Columbia City on the corner of Rainier Avenue S & S Lucile Street. For more detailed directions, see Address & Directions.

  • Northeast Clinic *currently closed due to COVID-19*

Thursdays 4:00 – 6:00pm
North Helpline Food Bank
12736 33rd Ave NE, Seattle, WA 98125
Please bring any paperwork and/or notices you’ve received regarding your housing issue.

  • Burien Community Center *currently closed due to COVID-19*

1st and last Wednesday of the month 4:00 – 6:00pm
14700 6th Ave SW, Burien, Washington 98166
Please bring any paperwork and/or notices you’ve received regarding your housing issue.

Spokane Locations - call 509-319-0009 during clinic hours

  • American Indian Community Center *currently closed due to COVID-19*
    Tuesdays 1:30 – 3:30pm
    610 E. North Foothills Drive, Spokane, WA 99207
  • Spokane Valley Partners *currently closed due to COVID-19*
    2nd and 4th Wednesdays of each month 1:30 – 3:30pm
    10814 E. Broadway Ave, Spokane Valley, WA 99206
  • Airway Heights - Cleone's Closet *currently closed due to COVID-19*

1st and 3rd Wednesdays of each month 12pm – 3pm
13114 W. Sunset Hwy, Airway Heights, WA 99001

  • Catholic Charities HFCA *currently closed due to COVID-19*

Thursdays 10:30am – 12:30pm
19 W. Pacific, Spokane, WA 99201

If you are a member of the Tenants Union

Current Tenants Union members may leave messages on our Members Hotline by dialing 206-722-6848 × 8. Calls for current members are usually returned within one week. To join the TU, see Tenants Union Membership or call 206-722-6848 × 3.

Other ways to access help

If you have a question about your rights as a tenant, you may also call the
CLEAR Line Legal Help: 888-201-1014, or
Solid Ground Tenant Services at 206-694-6767.

For a more complete list of assistance for tenants, see Renters Resources.

To become a Tenants Rights Hotline volunteer

Get Involved If you are trained in landlord-tenant law and would like to volunteer with the Tenants Union, please see Volunteer at the TU or call the TU at 206-722-6848 × 102.