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Programs

    The Tenant Education Program helps tenants get the knowledge and skills to keep themselves and their families safely housed. The TU provides empowerment-based tenant counseling, education and assistance to help tenants learn their rights and take action to resolve housing problems. Trained non-attorney Tenant Counselors offer free phone and walk-in tenant counseling services to assist people with questions about landlord-tenant laws and discuss strategies to prevent housing loss.

    Tenants Rights Hotline: 206-723-0500

    (Please note that these hours are for the hotline only, see below for walk-in clinic hours)

    • Monday – Wednesday: 10am-12:30pm & 1:30-4pm
    • Thursday: Closed
    • Friday: 10am-12:30pm & 1:30-4pm
    • Saturday: 11am-3pm
      (As of April 2020, our hotline is open again on Fridays!)

    *Interpretation is available in most languages.

    We are closed:

    • New Years Day
    • MLK, Jr. Day
    • Presidents Day
    • International Worker’s Day / May Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Indigenous People’s Day
    • Veterans Day
    • Thanksgiving and day after
    • Christmas Eve
    • Christmas Day
    • New Years Eve

    Walk In Clinics

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    COVID-19 UPDATE: Please see our post here with updated information on ways to reach our tenant education counselors. No in-person clinics will be offered in Seattle or Spokane. Please call our hotline or Spokane-area tenant line instead!


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    • Columbia City Clinic *currently closed due to COVID-19*

    Monday and Tuesday 1:30 – 4:00pm
    The Walk In clinic is NOT OPEN on Wed/Thurs/Fri. Please call the Hotline instead.

    Interpretation available in many languages.
    Tenants Union Office
    5425 Rainier Avenue S Ste. B
    Seattle, WA 98118
    The TU office is located just south of Columbia City on the corner of Rainier Avenue S & S Lucile Street. For more detailed directions, see Address & Directions.

    • Northeast Clinic *currently closed due to COVID-19*

    Thursdays 4:00 – 6:00pm
    North Helpline Food Bank
    12736 33rd Ave NE, Seattle, WA 98125
    Please bring any paperwork and/or notices you’ve received regarding your housing issue.

    • Burien Community Center *currently closed due to COVID-19*

    1st and last Wednesday of the month 4:00 – 6:00pm
    14700 6th Ave SW, Burien, Washington 98166
    Please bring any paperwork and/or notices you’ve received regarding your housing issue.

    Spokane Locations - call 509-319-0009 during clinic hours

    • American Indian Community Center *currently closed due to COVID-19*
      Tuesdays 1:30 – 3:30pm
      610 E. North Foothills Drive, Spokane, WA 99207
    • Spokane Valley Partners *currently closed due to COVID-19*
      2nd and 4th Wednesdays of each month 1:30 – 3:30pm
      10814 E. Broadway Ave, Spokane Valley, WA 99206
    • Airway Heights - Cleone's Closet *currently closed due to COVID-19*

    1st and 3rd Wednesdays of each month 12pm – 3pm
    13114 W. Sunset Hwy, Airway Heights, WA 99001

    • Catholic Charities HFCA *currently closed due to COVID-19*

    Thursdays 10:30am – 12:30pm
    19 W. Pacific, Spokane, WA 99201

    Other ways to access help

    If you have a question about your rights as a tenant, you may also call the
    CLEAR Line Legal Help: 888-201-1014, or
    Solid Ground Tenant Services at 206-694-6767.

    For a more complete list of assistance for tenants, see Renters Resources.

    To become a Tenants Rights Hotline volunteer

    Get Involved If you are trained in landlord-tenant law and would like to volunteer with the Tenants Union, please see Volunteer at the TU.